Technical Support Engineer

Paris, France · Tech Support

Description

The hundreds of sharp advertisers such as happn, BlaBlaCar, Cheerz, VeryChic or Voyage-Privé using the MakeMeReach platform to buy and manage social media campaigns require world class support to achieve the best results.


This world class support is provided by the Customer Success team, an instrumental team based in Paris, and composed of technical & media profiles. Its role is to support users of the MakeMeReach platform, via ticketing, screen-shares, platform demos and trainings.


We are looking for individuals with a strong web and tech background, able to understand JavaScript, HTML, Php and having a strong ability to learn (+ who loves APIs). This is an entry to mid level role (0 to 2 years of experience). If you want to start or boost your carrer in a fast-paced, growing industry, join now!


Learn more about MakeMeReach and our FMP status.


Duties will be split as follow:


~ 35% email ticketing

~ 15% support chat

~ 50% debug / troubleshooting / reproduction


Your goals

Your success within the team will be defined by your ability to:


Customer Success at MakeMeReach is about embracing clients’ issues, and transforming them in scaling and performance improvement opportunities. Joining our team is an amazing opportunity for you to be part of one of the fastest growing Facebook Marketing Partners in the world, and bolster your expertise in mobile & social advertising.

Requirements

Before applying, make sure you can:


Benefits

We offer a competitive salary and all the startup perks, all this right from the very center of Paris. Tickets restaurants, 50% of the Navigo pass, and more.

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