Customer Success Manager

Paris, France · Support

Description

MakeMeReach is a social advertising platform that helps brands and advertisers create, manage and optimize their marketing campaigns on social channels. Having received awards for its innovative technology, MakeMeReach is a recognized Marketing Partner of Facebook, Instagram and Twitter.

The Customer Success team is responsible for managing the growth and success of MakeMeReach's customers. This team includes Account Managers, Technical Account Managers and Customer Success Managers. Together, they help advertisers achieve their goals and better understand the ever-growing suite of solutions that offer Facebook, Instagram, Twitter and other digital platforms.

We're proud to work for companies such as BlaBlaCar, Voyage Privé, Privalia, Hawkers, Cheerz, Sarenza or Havas, and are looking for more talented people to manage and assist these clients in generating better results, every day.

The Role

As a Customer Success Manager, your role is to support users of the MakeMeReach platform, via ticketing, chat, screen-shares, platform demos and trainings.

We are looking for individuals with a strong web and tech background, able to understand JavaScript, HTML, Php and having a strong ability to learn (+ who loves APIs). This is an entry to mid level role (0 to 2 years of experience). If you want to start or boost your carrer in a fast-paced, growing industry, join now!

Learn more about MakeMeReach and our FMP status.

Duties

Customer Success at MakeMeReach is about embracing clients’ issues, and transforming them in scaling and performance improvement opportunities. Joining our team is an amazing opportunity for you to be part of one of the fastest growing Facebook Marketing Partners in the world, and bolster your expertise in ad tech, mobile & social advertising.

Requirements

Before applying, make sure you can:

Benefits

We offer a competitive salary and great startup perks, all this right from the very center of Paris. Tickets restaurants, 50% of the Navigo pass, and more.

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