Customer Success Manager
MakeMeReach is a social advertising platform that helps brands and advertisers create, manage and optimize their marketing campaigns on social channels. Having received awards for its innovative technology, MakeMeReach is a recognized Marketing Partner of Facebook, Instagram and Twitter.
The Customer Success team is responsible for managing the growth and success of MakeMeReach's customers. This team includes Account Managers, Technical Account Managers and Customer Success Managers. Together, they help advertisers achieve their goals and better understand the ever-growing suite of solutions that offer Facebook, Instagram, Twitter and other digital platforms.
We're proud to work for companies such as BlaBlaCar, Voyage Privé, Privalia, Hawkers, Cheerz, Sarenza or Havas, and are looking for more talented people to manage and assist these clients in generating better results, every day.
As a Customer Success Manager, your role is to support users of the MakeMeReach platform, via ticketing, chat, screen-shares, platform demos and trainings.
Learn more about MakeMeReach and our FMP status.
- Supporting clients via tickets and chat conversations in English and French
- Debug, troubleshoot issues
- Develop an outstanding knowledge of the platform
- Master the latest advertising features available on Facebook, Instagram and Twitter
- Provide valuable feedback on the product (bug reports, feature requests)
Customer Success at MakeMeReach is about embracing clients’ issues, and transforming them in scaling and performance improvement opportunities. Joining our team is an amazing opportunity for you to be part of one of the fastest growing Facebook Marketing Partners in the world, and bolster your expertise in ad tech, mobile & social advertising.
Before applying, make sure you can:
- Demonstrate experience in Customer Success / Customer Support
- Demonstrate your ability to deal with high volumes of emails
- Demonstrate your ability to work with numbers
- Demonstrate a good understanding of web tech and ad-technologies
- Write, speak in French (Native level) and English (Fluent).
We offer a competitive salary and great startup perks, all this right from the very center of Paris. Tickets restaurants, 50% of the Navigo pass, and more.